Frequently Asked Questions
Everything you need to know about our gear and services.
What is the MAP Guarantee?
The MAP Guarantee stands for Maintain, Adore, Participate. It is our lifetime warranty that covers defects in materials and workmanship for all our bags, packs, and accessories to ensure your gear stays in the wild and out of the landfill.
When will my order ship?
Most orders are processed and shipped within 1 to 2 business days. Once your order is on its way, you will receive a confirmation email with a tracking link to follow its journey.
What is your return policy?
We accept returns of unworn, unwashed, and undamaged items with original tags attached within 30 days of purchase. Please note that items marked as Final Sale are not eligible for return or exchange.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and the weight of your order.
How should I clean my Topo Designs bag?
We recommend spot cleaning with a damp cloth and mild soap. To preserve the integrity of the materials and hardware, do not machine wash or dry clean your packs.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, Google Pay, and Shop Pay Installments.